Frequently Asked Questions

Frequently Asked Questions

 

Where do I find Juzo marketing information?

Marketing materials are available under the Dealer Tools tab in this app. Also, our online Dealer Resource Center houses all of Juzo’s marketing collateral. You can also find tools to help grow your compression business and order brochures, prescription pads and retail POP.


How do I find old invoices?

Log onto ShopJuzo to search for and print past invoices. You also can pay invoices on ShopJuzo.


Where do I order products online?

Use ShopJuzo.com, our B2B website to place orders securely, 24/7.


Can I order custom garments online?

Yes, on ShopJuzo.com. The process to order custom garments is quick and easy.


Where is the current price list?

You can find the Juzo standard and flat knit price list on our Dealer Resource Page.


How do I become a Juzo Certified Fitter?

Your Juzo Territory Manager will conduct a Juzo product and fitting in-service with you. Then, we’ll mail you a Juzo Certified Fitter certificate.


Does Juzo offer educational courses or webinars?

Yes, we make learning about compression and our products easy by offering a variety of webinars and in-person courses through our Juzo Academy program. If you are just getting started with compression or a veteran, go to the Juzo Academy website to find the right courses for you.


How does Juzo return process work?

  1. Log in to ShopJuzo.com.
  2. Go to Remakes & Returns tab.
  3. Select Return Request (Ready to Wear only).
  4. Enter you invoice number (or search by Sales Order, Web Order, Customer PO).
  5. Select items to return.

Benefits include:

  • You can tell that Juzo received the request and began processing.
  • Juzo will email approval instructions, which you also can review at ShopJuzo.com.

Does Juzo provide in-service sessions?

Yes, your Juzo Territory Manager is available to assist you and your staff virtually, or they can visit you in-person; whichever you prefer.


How do I submit for reimbursement through the Juzo Co-Op? 

Review details about the Juzo Co-op Program on our Dealer Resource Center or under “Dealer Programs” within this app. To submit for co-op reimbursement, send your invoice and proof of your compression advertisement placement to marketing@juzousa.com.